Di-Facto
Digital Facilitation in Primary Care
Di-Facto
Digital Facilitation in Primary Care
To ensure fairness in the provision of healthcare to different groups of people, we need to understand what barriers there are to using digital services and how they might be overcome.
We are using surveys to ask NHS patients and carers about their experience of existing digital facilitation services that their GP surgeries offer. We are also interviewing a number of patients and staff of GP surgeries to help gain insight into the potential benefits and challenges associated with different approaches being used to promote internet based services.
Below you can find publication outputs from this project. Further details of publications and dissemination activity can be found on our News and Dissemination page When we bring our research findings together, resources for NHS patients and careers will be posted on our Resources page.
What helps patients access web-based services in primary care? Free-text analysis of patient responses to the Di-Facto questionnaire
Digital Facilitation to Support Patient Access to Web-Based Primary Care Services: Scoping Literature Review published here
We concluded from the literature review that “Digital facilitation has the potential to increase the uptake and use of web-based services by primary care patients. Understanding the approaches that are most effective and cost-effective, for whom, and under what circumstances requires further research, including rigorous evaluations of longer-term impacts. As efforts continue to increase the use of web-based services in primary care in England and elsewhere, we offer an early typology to inform conceptual development and evaluations.”
