{"id":1227,"date":"2023-08-23T12:43:02","date_gmt":"2023-08-23T12:43:02","guid":{"rendered":"https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/?p=1227"},"modified":"2023-09-08T13:23:21","modified_gmt":"2023-09-08T13:23:21","slug":"everything-to-know-about-our-operations-chapter","status":"publish","type":"post","link":"https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/everything-to-know-about-our-operations-chapter\/","title":{"rendered":"Everything to Know About Our Operations Chapter"},"content":{"rendered":"\n<p>Our <strong>Operations Chapter<\/strong> exists to ensure that everyone within our Digital team has the tools and support needed to efficiently execute our <a rel=\"noreferrer noopener\" href=\"https:\/\/digital.exeter.ac.uk\/digital-strategy-intro\/\" target=\"_blank\">2030 Digital Strategy.<\/a><\/p>\n\n\n\n<p>We work hand-in-hand with <strong>every chapter and squad<\/strong> to simplify and co-ordinate administrative processes across the whole Digital department, <strong>enabling everyone<\/strong> to do their jobs effectively.<\/p>\n\n\n\n<p>Take a look below for a breakdown of everyone in our Operations Chapter and what we do to ensure everything in UoE Digital runs smoothly!<\/p>\n\n\n\n<div style=\"height:17px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Who are we?<\/strong><\/p>\n\n\n\n<p>I&#8217;m Emily, the Operations Chapter Lead. It&#8217;s my responsibility to ensure the Operations Chapter generates a tangible impact in enabling UoE to deliver the Digital Strategy.&nbsp;I support everyone in the Chapter with their roles involving delivering admin support for UoE Digital, management of relationships with our Digital Advisory Network (DAN), providing support to Ash Roots, our Chief Digital Officer, and coordinating the running of the Penryn and Streatham Digital Hub&#8217;s.<\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\" style=\"grid-template-columns:28% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"583\" height=\"568\" src=\"https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/wp-content\/uploads\/sites\/135\/2023\/08\/Emily-blog.jpg\" alt=\"\" class=\"wp-image-1229 size-full\" srcset=\"https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/wp-content\/uploads\/sites\/135\/2023\/08\/Emily-blog.jpg 583w, https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/wp-content\/uploads\/sites\/135\/2023\/08\/Emily-blog-300x292.jpg 300w\" sizes=\"(max-width: 583px) 100vw, 583px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>My role within the &#8216;Enablement Leads&#8217; group (CDO and Chapter Leads &#8211; Digital Leadership Team) is to maximise the impact and value generated from the time they spend together. This involves co-ordinating their group time, facilitating frequent update sessions, and leading their backlog. I describe it as &#8216;operationalising the Enablement Leads&#8217;. But if we were to productise the Enablement Leads, my role is a bit more like a fuse between a Product Owner and Scrum Master.<\/p>\n\n\n\n<p>Additionally, I&#8217;m leading the planning and co-ordination of some of our bigger external events, like <a rel=\"noreferrer noopener\" href=\"https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/uoe-digital-and-the-times-higher-education-digital-universities-uk-2024\/\" target=\"_blank\">THE&#8217;s Digital Universities UK 2024.<\/a><\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Meet our Chapter Administrators &#8211; vital components to empowering every chapter to thrive!<\/strong><\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile\" style=\"grid-template-columns:auto 38%\"><div class=\"wp-block-media-text__content\">\n<p>We\u2019re Mike and Stacey, and between us we provide support for every Digital Chapter. <\/p>\n\n\n\n<p>Mike \u2013 Agile, Capability and Delivery &amp; Engineering Chapters<\/p>\n\n\n\n<p>Stacey \u2013 Product, Design &amp; Data Chapters<\/p>\n\n\n\n<p><\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"532\" src=\"https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/wp-content\/uploads\/sites\/135\/2023\/08\/m-and-s-blog-1024x532.png\" alt=\"\" class=\"wp-image-1233 size-full\" srcset=\"https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/wp-content\/uploads\/sites\/135\/2023\/08\/m-and-s-blog-1024x532.png 1024w, https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/wp-content\/uploads\/sites\/135\/2023\/08\/m-and-s-blog-300x156.png 300w, https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/wp-content\/uploads\/sites\/135\/2023\/08\/m-and-s-blog-768x399.png 768w, https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/wp-content\/uploads\/sites\/135\/2023\/08\/m-and-s-blog-1536x799.png 1536w, https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/wp-content\/uploads\/sites\/135\/2023\/08\/m-and-s-blog-2048x1065.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p>We\u2019re responsible for a ton of the stuff that helps make UoE Digital an amazing place to work. From organising seamless travel plans and managing busy calendars, to improving admin processes across Digital, our role is so varied! Some of our current responsibilities include: <\/p>\n\n\n\n<ul>\n<li>We ensure interviews are scheduled accurately, timely and strive to create the best experience for all candidates. We\u2019ve also developed a framework to onboard new team members fast, which is continuously improving.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li>We organise and plan any squad, chapter, or UoE Digital team activities. <a rel=\"noreferrer noopener\" href=\"https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/july-away-day\/\" target=\"_blank\">Check out this blog<\/a> about Digital\u2019s latest Away Day which we co-ordinated.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li>We process, procure, and track every purchase or invoice which relate to the Digital department. It\u2019s a beast! To do this we collaborate with other departments across the whole organisation, and we\u2019re continuously looking to improve the various processes to create a positive impact for our suppliers.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Meet Louise &#8211; our Digital Partnerships Liaison Coordinator<\/strong><\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\" style=\"grid-template-columns:22% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"268\" height=\"302\" src=\"https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/wp-content\/uploads\/sites\/135\/2023\/08\/louise-blog-e1692968775401.jpg\" alt=\"\" class=\"wp-image-1235 size-full\" srcset=\"https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/wp-content\/uploads\/sites\/135\/2023\/08\/louise-blog-e1692968775401.jpg 268w, https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/wp-content\/uploads\/sites\/135\/2023\/08\/louise-blog-e1692968775401-266x300.jpg 266w\" sizes=\"(max-width: 268px) 100vw, 268px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>The DAN is a group of over 30 digital experts from across multiple industries that are providing support and mentorship that\u2019ll enable us to deliver the digital strategy. I focus on ensuring the newly formed DAN are helping us to become the most accessible and connected university destination.<\/p>\n\n\n\n<p>My role involves being the main point of contact for all members within the Network and to help build and maintain these relationships. I ensure that all members are kept up to date with activities, events and the latest news around any meetings and schedules within the network. <a href=\"https:\/\/www.exeter.ac.uk\/departments\/digital\/info\/contact\/\" target=\"_blank\" rel=\"noreferrer noopener\">Get in touch<\/a> to learn more about our DAN.  <\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:19px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>How might we ensure the Chief Digital Officer does what he says he\u2019ll do? The answer is \u2018Executive Personal Assistant\u2019<\/strong><\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile\" style=\"grid-template-columns:auto 31%\"><div class=\"wp-block-media-text__content\">\n<p>I&#8217;m Rachel. My main responsibility is to ensure that Ash\u2019s day-to-day runs as smoothly as possible. This involves co-ordinating Ash\u2019s whereabouts, travel arrangements, calendar, and inbox management. To do this well it\u2019s vital that I invest my time building and maintaining strong relationship with not just the Digital team, but the wider University and other external stakeholders.<\/p>\n\n\n\n<p>I additionally lead the scheduling for our weekly full team meetings, which includes crafting agendas and organising both internal\/external guests.<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"501\" src=\"https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/wp-content\/uploads\/sites\/135\/2023\/08\/rachel-blog.jpg\" alt=\"\" class=\"wp-image-1237 size-full\" srcset=\"https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/wp-content\/uploads\/sites\/135\/2023\/08\/rachel-blog.jpg 650w, https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/wp-content\/uploads\/sites\/135\/2023\/08\/rachel-blog-300x231.jpg 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/><\/figure><\/div>\n\n\n\n<div style=\"height:17px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>And we also have our Digital Hub Co-ordinators<\/strong>, <strong>Johan and Thea<\/strong><\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\" style=\"grid-template-columns:38% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"614\" height=\"392\" src=\"https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/wp-content\/uploads\/sites\/135\/2023\/08\/hub-blog.jpg\" alt=\"\" class=\"wp-image-1241 size-full\" srcset=\"https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/wp-content\/uploads\/sites\/135\/2023\/08\/hub-blog.jpg 614w, https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/wp-content\/uploads\/sites\/135\/2023\/08\/hub-blog-300x192.jpg 300w\" sizes=\"(max-width: 614px) 100vw, 614px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p><a href=\"https:\/\/www.exeter.ac.uk\/departments\/digital\/productsandservices\/thedigitalhub\/\" target=\"_blank\" rel=\"noreferrer noopener\">The Digital Hub<\/a> is an online and face to face user service hub providing advice and guidance on all things Digital. We provide a personal experience via 1:1 and group support in person by our student ambassador team with a walk-in and bookable service. <\/p>\n\n\n\n<p>Our aim is to support our students to \u2018get stuff done\u2019 by guiding their use of digital tools in a way that works for them. We also ask our students to help us develop new digital tools that make their lives easier &#8211; come and see us on campus! <\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Want to find out more about how we use agile ways of working to ensure we deliver? Perhaps our <a rel=\"noreferrer noopener\" href=\"https:\/\/www.exeter.ac.uk\/departments\/digital\/productsandservices\/communities\/\" target=\"_blank\">Agile Community of Practice<\/a> is for you. Take a look and <a rel=\"noreferrer noopener\" href=\"https:\/\/www.exeter.ac.uk\/departments\/digital\/info\/contact\/\" target=\"_blank\">get in touch<\/a> to know more. <\/p>\n\n\n\n<p>&#8211; Written by the Operations Chapter <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our Operations Chapter exists to ensure that everyone within our Digital team has the tools and support needed to efficiently execute our 2030 Digital Strategy.<\/p>\n<p>Take a look to learn what we do to ensure everything in UoE Digital runs smoothly!<\/p>\n","protected":false},"author":365,"featured_media":1263,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[91],"tags":[49,89,7],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Everything to Know About Our Operations Chapter - Digital Buzz at UoE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/everything-to-know-about-our-operations-chapter\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Everything to Know About Our Operations Chapter - Digital Buzz at UoE\" \/>\n<meta property=\"og:description\" content=\"Our Operations Chapter exists to ensure that everyone within our Digital team has the tools and support needed to efficiently execute our 2030 Digital Strategy. 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