{"id":3215,"date":"2025-02-13T10:39:08","date_gmt":"2025-02-13T10:39:08","guid":{"rendered":"https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/?p=3215"},"modified":"2025-02-18T10:50:05","modified_gmt":"2025-02-18T10:50:05","slug":"leanhe-workshop","status":"publish","type":"post","link":"https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/leanhe-workshop\/","title":{"rendered":"Hosting my first LeanHE workshop: Does language really matter?"},"content":{"rendered":"\n<p>Amelia Johnson, a User Experience Researcher at the University of Exeter, recently hosted a workshop at Cambridge University&#8217;s LeanHE conference. <\/p>\n\n\n\n<p>Lean is a way of working or thinking which considers what is the most value we can provide a user with the lowest amount of effort, meaning we can continuously experiment to ensure we provide the most value to the user over time. <\/p>\n\n\n\n<p>This blog post shares some of Amelia&#8217;s reflections from the event, discussing whether the language used really matters when using a Lean working approach.<\/p>\n\n\n\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>I attended my first LeanHE conference on 23-25 October 2024 hosted by Cambridge University. The theme of the conference was \u201cSustainability in Lean: Bridging innovation and tradition\u201d and the agenda was jam-packed with activities and discussions around this topic.<\/p>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:23% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/wp-content\/uploads\/sites\/135\/2025\/02\/Image-27.jpeg\" alt=\"\" class=\"wp-image-3219 size-full\" srcset=\"https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/wp-content\/uploads\/sites\/135\/2025\/02\/Image-27.jpeg 768w, https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/wp-content\/uploads\/sites\/135\/2025\/02\/Image-27-225x300.jpeg 225w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>As well as attending the conference, I also hosted a workshop with Alice Trethewey, Director of HEdways Group. Our session was called \u201cMadness to our Methods\u201d and examined similarities and differences between Lean Thinking and other methods with the goal of exploring the synergies and sustainability of Lean Thinking in the sector. Over 30 people came to the workshop and it sparked some great conversations about methods and language around change.<\/p>\n<\/div><\/div>\n\n\n\n<p>Throughout the conference, I met some amazing people in similar roles across Higher Education and came away with a whole notebook of notes to help me navigate the following months of problem-solving!<\/p>\n\n\n\n<p>Here are some of my reflections.. <\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">It\u2019s all about the language! <\/h3>\n\n\n\n<p>Being new to Lean as an approach, I found that some language can be daunting. But, when you break it down, the words used are just new terms for techniques I have already been using anyway! Make sure to use words that make sense to you and your organisation, even if that means not mentioning a process or method at all!<\/p>\n\n\n\n<div style=\"height:11px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Discontinuous Improvement<\/h3>\n\n\n\n<p>David Hall from <a href=\"https:\/\/www.linkedin.com\/company\/the-ideas-centre-ltd\/\">The Ideas Centre Ltd<\/a> gave a great session on creativity techniques, how the brain recognises patterns and how we need to break those to be truly innovative. This has been really helpful when trying to truly innovate in order to solve wicked problems.<\/p>\n\n\n\n<div style=\"height:11px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Service Design at City St George&#8217;s<\/h3>\n\n\n\n<p>The team at City St Georges presented their use of service design, with some pretty impressive maps that spanned the whole room! Thank you to <a href=\"https:\/\/www.linkedin.com\/in\/jordanjnickel\/\">Jordan Nickel<\/a>, <a href=\"https:\/\/www.linkedin.com\/in\/kate-mather-1025a410a\/\">Kate Mather<\/a>, <a href=\"https:\/\/www.linkedin.com\/in\/pia-chaffey-562a04116\/\">Pia Chaffey<\/a> and <a href=\"https:\/\/www.linkedin.com\/in\/gemma-bergomi-2616a126\/\">Gemma Bergomi<\/a> for an incredible session. It was a huge inspiration to me as someone who is moving into the service design space, and has given me lots to think about in my current projects.<\/p>\n\n\n\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Three months on, I have been able to apply some of these learnings to my everyday work. When I\u2019m working with teams outside of this world of digital transformation and change, it\u2019s so important that I don\u2019t alienate people by using unfamiliar terms or finding ways to explore complicated problems so we can start solving them. I&#8217;m looking forward to the next one!<\/p>\n\n\n\n<p>&#8211; Written by <strong>Amelia Johnson, User Experience Researcher<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/digital.exeter.ac.uk\/digital-strategy-intro\/\">Read our 2030 digital strategy.<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.exeter.ac.uk\/departments\/digital\/\">Learn more about the products and services we\u2019re delivering.<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/2024-digital-team-highlights-a-year-of-innovation-and-impact-for-the-university-of-exeter\/\">Read our previous blog post to learn about the Digital team&#8217;s 2024 highlights.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Amelia Johnson, a User Experience Researcher at the University of Exeter, recently hosted a workshop at Cambridge University&#8217;s LeanHE conference. <\/p>\n<p>This blog post shares some of Amelia&#8217;s reflections from the event, discussing whether the language used really matters when using a Lean working approach. <\/p>\n","protected":false},"author":899,"featured_media":3217,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[39],"tags":[73,5,87,49,61,7],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Hosting my first LeanHE workshop: Does language really matter? - Digital Buzz at UoE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sites.exeter.ac.uk\/digitalbuzzuoe\/leanhe-workshop\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hosting my first LeanHE workshop: Does language really matter? - Digital Buzz at UoE\" \/>\n<meta property=\"og:description\" content=\"Amelia Johnson, a User Experience Researcher at the University of Exeter, recently hosted a workshop at Cambridge University&#039;s LeanHE conference.  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