Terms & Conditions | University of Exeter - The Future is Green

We are the University of Exeter, an exempt charity incorporated by Royal Charter (RC000653), whose registered office is Northcote House, The Queen’s Drive, Exeter, Devon, EX4 4QJ, United Kingdom (“University”, “we”, “us” or “our”). Our registered VAT number is: GB 142 0477 95. You can find more information about us on our website: https://www.exeter.ac.uk/  

This programme is delivered by the University of Exeter throughThe Future is Green project, funded by the UK Shared Prosperity Fund.

You can contact us by: 

Email: green.skills@exeter.ac.uk

Writing to: The Future is Green Project, University of Exeter Innovation Department, Tremough House, Treliever Road, Penryn, Cornwall TR10 9FE.

If you have entered into this contract for the purposes of your business, trade or profession, you are acting as a business customer. If not, you are acting as a consumer. Business customers and consumers may have different rights and we have highlighted below where this is the case.

As a requirement of our funder, you will need to complete paperwork and eligibility checks before we can confirm your fully funded place on the course. This includes completing an Individual Registration Form and providing ID to confirm your age and your right to live and work in the UK. If you do not complete these requirements your application for the course may be rejected.

You promise that all information provided to us for the purposes of the contract is complete and accurate, and you will provide the University with all information reasonably requested by the University in connection with the course(s) for which you have enrolled.

If you are booking the course for yourself, you are responsible for ensuring that the course selected is suitable for your level of experience and desired outcomes. The University will not assume responsibility for your choice. Nor does it make any commitment to you that any particular outcome will be obtained from completion of the course and/or use of the study materials.

If a course registration/booking form is completed by an individual other than the named participant, it is the responsibility of the person authorising the booking to ensure the course is suitable for the participant.

We will send all relevant information primarily via email to the email address provided on the booking form. If alternative details are received after the booking form has been submitted, they will supersede the original details and all future correspondence will be sent to the new address. 

Our courses may have elements that are online only, and some may have face-to-face elements. These courses do not have any academic credit or formal University of Exeter award attached to them or any accredited CPD (Continuing Professional Development), however you may receive a certificate of completion. 

You will not be a registered student of the University of Exeter, however you may be provided with access to an online learning portal (the University currently uses its own platform called Learn.Exeter).  You will not have access to any other student support service offered to registered students at the University of Exeter or a student card.  

Course participants must comply with the Code of Conduct and any end user terms contained within the online learning portal, and/or set out in sections below. The University may remove a participant from a course if the behaviour or demeanour of the participant is considered unacceptable. Under these circumstances the participant should not expect any reimbursement for any losses they may have incurred. 

The University prohibits the use of AI bots or other artificial intelligence / computer programmes to join or record live webinars (unless they have been pre-approved in writing). 

It is your responsibility to ensure you have received and reviewed joining instructions prior to the date of the course and to contact the University to arrange for them to be reissued in the event of non-arrival by the start date of the course. 

Online learning resources and course materials will be available (if applicable to your course) on your account for a limited period only (usually 2-4 weeks after the end of the course). 

It is your responsibility to check that the computer you plan to use to access an online course is compatible with the minimum specification requirement for accessing the course materials and websites. Learn.Exeter uses Moodle 4.1 which is compatible with any standards-compliant web browser. Moodle is regularly tested with the following browsers: 

• Desktop: Chrome / Firefox / Safari / Edge  (NOT Internet Explorer) 
• Mobile: MobileSafari / Google Chrome 

For the best experience and optimum security on Learn.Exeter, we recommend that you keep your browser up to date and have access to an authenticator app to set up your account. 

You confirm that the University will not be held responsible for any technical problems encountered following the purchase of a course granting you access to such course materials and/or websites. If you do encounter problems using the online learning portal, you can contact us: green.skills@exeter.ac.uk

The University cannot guarantee uninterrupted availability of online learning resources.  In particular, the University may suspend access to the website or online resources for the purpose of scheduled or emergency maintenance, repairs and upgrades, to improve performance and functionality or to reflect changes in relevant laws and regulatory requirements.  The University will however, endeavour to inform you of such suspension, keep such interruption of online services to a minimum and out of normal business hours where possible. 

Any additional mandatory course materials that cannot be provided online will be listed on the course advertisement.  We advise against purchasing these in advance of the course being confirmed as running, as any associated costs are not the responsibility of the University and are purchased at your own risk should the course be cancelled. 

All our courses are delivered in English, except where otherwise clearly stated, and all administrative support is only provided in English.  Participants whose first language is not English should feel competent and comfortable using written English. If a course has any mandatory entry requirements or suggested prior knowledge, we will set this out on the course site. 

Any information or content provided on the course is given on an “as is” basis, and no warranty (i.e. promise) is given as to quality, accuracy, completeness or fitness for a particular purpose. Case studies and examples may be limited to the UK. The University is providing educational training, and not professional advice which can be relied upon. 

The copyright and other intellectual property rights in relation to course materials remain the exclusive property of the University or our licensors. 

In attending the course, you agree that only you will use the course materials for the purpose of undertaking the course. You will not copy or permit to be copied any of the course materials for any other purpose or person, nor disclose or permit the disclosure, sell or otherwise pass on those materials to others, unless agreed otherwise in writing with the University. Certain materials (including all recordings) will not be available for download or printing, instead you may view only for a limited period of time. You may take your own notes, but you must not record any of the webinars / teaching sessions or introduce any AI bots or other artificial intelligence / computer programmes to join or record live webinars. 

As a participant on the course you are granted a non-transferrable, non-exclusive licence (i.e. right) to use the course materials solely for the purpose of receiving and using the course in your personal capacity and/or your employer’s business including putting into practice the knowledge passed to you by the University. You and your employer may not trade in any such knowledge nor redeliver such training internally or externally whether for commercial reward or otherwise, and shall have no rights to commercially exploit any course materials. You may not use the University’s name or logo unless authorised by the University in writing. 

The University may suspend your access to materials at any time if it suspects or is aware that you have broken the terms set out in this contract. 

The University gives no promises nor makes any representations in relation to any IP provided or created in the course. 

You confirm that you will reimburse the University in respect of any infringement of any such IP rights arising as a result of your mis-use of the University’s IP rights and requirements. 

Usernames and passwords are for personal use only and should not be passed to anyone else. You are required to protect your log-in information at all times, as content stored on the University online learning portal is protected by the same IP rights as set out above. 

All personal information obtained by the University both from yourself and other sources will be used to process your booking on the course(s), and to enable you to access materials and online resources for your course. If the University reasonably believes it has reason to do so, the University may pass this information as appropriate to other outside organisations, including the police, government, and other institutions in order to prevent or detect fraud, or any other unlawful activity. The University may ask you for feedback, to be used internally to consider changes to the course or for external testimonials. 

The information you provide to The Future is Green project is a mandatory requirement of the support you receive as part of this project. Data will be shared with the Lead Partner (The Cornwall College Group), Cornwall Council, Ministry of Housing, Communities and Local Government (MHCLG), and their data processors/project evaluators. Your personal data will be anonymised for reporting purposes. All documentary evidence will be retained until March 31st 2037 following project completion according to the project funder’s requirements. Data will never be used or shared for commercial or marketing purposes. All data, whether electronic or hard copy, will always be stored securely and nobody will have access to it who shouldn’t.
More information on your rights and the University of Exeter’s data protection and privacy policies can be found here: 
https://www.exeter.ac.uk/about/oursite/dataprotection/rights/

For more information on Cornwall Council’s Growth Hub’s privacy policy, please see here www.ciosgrowthhub.com/privacy

Data Protection Privacy Policy

When you enrol on a course delivered by the University under The Future is Green project (“the Project”), we will process your personal data for the purposes and in the manner set out in this notice and for other legitimate purposes connected with the mandatory requirements of The Future is Green project funding.

The University is a data controller and will only process your personal data in accordance with this data protection notice and in accordance with current data protection legislation (including the Data Protection Act 2018 and the UK’s General Data Protection Regulation).

The University’s Data Protection Officer can be contacted by emailing: informationgovernance@exeter.ac.uk.

The University takes it duties and responsibilities under the legislation extremely seriously and will only keep your data for as long as necessary, bearing in mind the purposes for which your personal data is collected. Further information on how long the University will keep your data is available in the Retention Schedules which form part of the University’s Information Governance and Security Policies.

What information is being collected about me?

The type of personal data the University may process about you includes:

• Your full name
• Email address
• Telephone number
• Date of birth
• Address & postcode
• Evidence of right to live and work in the UK
• Employment status
• Company name and address
• Qualifications
• Equality & Diversity information (optional)
• Optional marketing preferences (future event promotion)
• Course attendance data

How and why information is collected

Your personal data is collected to enable the University to fulfil its contractual obligations.  The University collects your personal data from the following sources:

• The information contained on your shortlist application and/or individual registration form
• Information provided by you in relation to your studies
• Course feedback surveys

How will my personal data be used?

These are some of the ways we will use your personal data, please note that this list is not exhaustive:

• The administration and delivery of the course
• Funder compliance reporting as a requirement of the project’s funding
• We may use personal data (where anonymisation is not possible) for management and organisational planning including statistical analysis; and for evaluation and impact analysis of the project’s delivery.

This processing is necessary for the:

• the administration and delivery of the course
• the administration, delivery and compliance of the project’s funding

Third parties that personal data may be shared with

In processing your personal data and/or sensitive personal data, the University may have reason to share your personal data and/or sensitive personal data with a third party, for example:

• Limited data will be shared with the organisation who you indicate on your application form if that organisation is being offered financial assistance in relation to your funded enrolment on the course, which is regarded to be a ‘subsidy’ as defined at Section 2 of the Subsidy Control Act 2022. This will be to ensure that the relevant organisation has sufficient “Minimum Financial Assistance” (“MFA”) provision for the award to be made under the MFA threshold.

What happens after I finish?

• When the course has finished the University will retain a certain amount of personal data. This data is retained in order to provide a record of your registration as a learner. The University will retain this data in line with the limitation period under UK Limitation Act 1980.
• Project compliance documentary evidence will be retained until March 31st 2037 following project completion according to the project funder’s requirements. 
• Some information may be retained for statistical purposes.
• If you have opted to receive information then we will contact you as agreed and appropriate

What are my rights with regards to accessing my personal data?

You have a number of rights in relation to your personal data. Read further information about your rights and how you can exercise them.

What can I do if I am unhappy with the way my data is handled?

The University will endeavour to be transparent about its processing of your personal data. However, should you have any queries about the University’s processing of your personal data, further information may be obtained from the Information Governance Manager & DPO by emailing informationgovernance@exeter.ac.uk.

You have the right to complain to the Information Commissioner if you have any concerns in respect of the handling of your personal data by the University.

The University of Exeter has an Equality & Diversity Policy and are committed to fair treatment for all regardless of sex, gender identity, sexual orientation, religion, age, marital status, family structure, race, nationality, ethnicity, health, values, social-economic differences, disability, belief, culture, political view.  

If you think that you are likely to require any support because of a disability and/or learning difficulty while you are on the course, you are advised to email us to green.skills@exeter.ac.uk as soon as possible for further advice or guidance. All requests for support will be considered in line with the criteria for “reasonable adjustments” as outlined in the Equality Act 2010.

More information on the University of Exeter’s Equality & Diversity policies can be found here 
www.exeter.ac.uk/departments/inclusion/policiesanddata/policies

You may request a pdf certificate of completion after successful completion of the course (by email). The name of the student given on the booking form will be the one that appears on the certificate. 

Some courses will have assessment criteria meaning you may either pass or fail the course. We will tell you what the assessment criteria is (if any) at the beginning of the course. The certificate of completion is NOT a qualification.  

Minor changes: We may change the course: 

(a) to reflect changes in relevant laws and regulatory requirements (for example, a minor change to the content of the course); 

(b) to reflect best practice and up-to-date real world examples; or 

(c) to implement minor technical adjustments and improvements, for example to address a security threat to the online delivery of the course.  

These changes should not affect your participation on the course. 

Major changes: We do not anticipate having to make any major changes to these terms or the course, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any courses paid for but not received. 

We may need to cancel the courseat any time, for example if our sign-up numbers are too low to run the course, or if our core teaching team becomes unavailable through illness or otherwise. We will let you know as soon as we can.

We may need to cancel your place on the course if your funding is cancelled for any reason, we later discover you are not eligible for the fully funded place, you break the Code of Conduct set out below or any terms in this contract or applicable law or for any other reason that, in our reasonable discretion, means your continued attendance at the University is inappropriate or unsafe, either for yourself or for your fellow participants and /or University staff.

If you need to cancel your place on the course at any time, please let us know as soon as possible by contacting green.skills@exeter.ac.uk. We can provide a cancellation form to complete if helpful – or just email us with your details. If you have a colleague who can attend the course in your place, then we may consider if we can transfer your place, but this is not guaranteed.

You will not receive a certificate of completion if you do not successfully complete the course (for any reason).

While the University aims to ensure that the information on the University website and online portal is correct, we do not promise the accuracy and completeness of the course material on the site or in any published brochures or prospectuses relating to the course(s). We may make changes to the material on the site at any time without notice. 

The University is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment or software, failure of any email or online application to be received on account of technical problems or traffic congestion on the internet, telephone lines or at any website, or any combination of these, including any injury or damage to a participant’s or other customer’s or any other person’s computer or mobile telephone related to or resulting from participation or downloading any materials. 

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and if you are a consumer (i.e. you are not acting as part of a business), for breach of/breaking your legal rights in relation to the course including the right to receive services supplied with reasonable skill and care. 

Where you are acting as a consumer: We are responsible to you for loss and damage you suffer caused by us breaking this contract unless the loss is:

(a) unforeseeable or unexpected (i.e. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it); or

(b) something you could have avoided by taking reasonable action; or

(c) caused by an event outside our control (see ‘We are not responsible for delays outside our control’ below).

Where you are acting as a business: Subject to those liabilities we cannot limit by law, our liability for losses you suffer as a result of us breaking this contract is strictly limited to £100. We are not liable for loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of use or corruption of software, data or information, loss of or damage to goodwill and any indirect or consequential loss.

The University makes every effort to ensure you enjoy your course of study. In the unlikely event that you have a complaint about any aspect of the University or your course, this should be made in the first instance to the Future is Green team via green.skills@exeter.ac.uk

Changes to these terms:

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you booked your course with us, unless any change to these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).

If you are a business customer, this is the entire agreement:

If you are a business customer, these terms and conditions and any documents expressly referred to in them represent the entire agreement between the University and you in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

The University and you, each acknowledge that, in entering into this contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.

Neither the University nor you shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

Any unlawful terms:

If any of these terms and conditions or any provisions of the contract are determined by a court or any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

No transfer:

This contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of this contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of this contract, or any of our rights or obligations arising under it, at any time during the term of the contract and will notify you if this happens.

Nobody else has any rights under this contract:

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Even if we delay in enforcing this contract, we can still enforce it later:

No failure to exercise, nor any delay in exercising, on the part of a party, any right or remedy under these terms and conditions shall operate as a waiver, nor shall any single or partial exercise of any right or remedy prevent any further or other exercise or the exercise of any other right or remedy. The rights and remedies provided in these terms and conditions are cumulative and not exclusive of any rights or remedies provided by law.

We are not responsible for delays outside our control:

We are not responsible for delays outside our control. If our supply of the course is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract.

Communication:

When using our site, you accept that communication with us will be mainly electronic.  We will contact you by email or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This term does not affect your legal rights.

Which laws apply to this contract and where you may bring legal proceedings:

These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you are a consumer and are a resident of Northern Ireland, Wales or Scotland you may also bring proceedings in that country as applicable.

1. **Respectful Communication**: Treat all members of the eLearning community with respect and courtesy. Refrain from engaging in any form of harassment, discrimination, or disrespectful behaviour based on race, ethnicity, gender, religion, sexual orientation, disability, or any other characteristic.
2. **Intellectual Integrity**: Uphold academic honesty and integrity. Do not engage in plagiarism, cheating, or any form of academic dishonesty. Properly cite sources and give credit to the original authors when referencing their work.
3. **Constructive Collaboration**: Foster an environment of constructive collaboration and teamwork. Respect the opinions and contributions of others and engage in discussions with an open mind. Offer constructive feedback and support to fellow learners.
4. **Privacy and Confidentiality**: Respect the privacy and confidentiality of others. Do not share personal information of your own nor others, nor content belonging to other users without their explicit consent. Keep all discussions within the platform confidential unless specified otherwise.
5. **Appropriate Content**: Ensure that all content shared or posted is appropriate and relevant to the learning objectives. Refrain from sharing offensive, inappropriate, or unrelated material that may disrupt the learning experience of others.
6. **Professional Conduct**: Maintain professional conduct at all times. Avoid engaging in disruptive behaviour, trolling, spamming, or any other activity that may detract from the learning environment.
7. **Accessibility and Inclusivity**: Strive to create an inclusive learning environment that is accessible to all individuals, regardless of their background or abilities. Use inclusive language and consider the diverse needs of learners when creating content or engaging in discussions.
8. **Responsible Use of Resources**: Use course resources responsibly and ethically. Do not engage in any activities that may compromise the security or functionality of the platform, including hacking, distributing malware, or attempting unauthorized access.
9. **Reporting Violations**: Report any violations of this code of conduct to the course administrators or promptly. Provide detailed information and evidence to support your report, and cooperate with any investigations or actions taken by the platform team.
10. **Consequences of Violations**: Violations of this code of conduct may result in disciplinary action, including but not limited to warnings, temporary suspension, or permanent expulsion from the course. The severity of the action will depend on the nature and severity of the violation, as determined by the platform administrators and course leaders.

Please also review any further Code of Conduct provided within course materials.

By participating in a course, you agree to abide by these codes of conduct and contribute to creating a positive and enriching learning environment for all members of the community.