{"id":1087,"date":"2019-09-03T07:37:37","date_gmt":"2019-09-03T06:37:37","guid":{"rendered":"http:\/\/blogs.exeter.ac.uk\/matthewrusk\/?p=1087"},"modified":"2019-09-03T07:37:37","modified_gmt":"2019-09-03T06:37:37","slug":"continuous-systems-improvement","status":"publish","type":"post","link":"https:\/\/sites.exeter.ac.uk\/matthewrusk\/2019\/09\/03\/continuous-systems-improvement\/","title":{"rendered":"Continuous Systems Improvement"},"content":{"rendered":"

Off the back of me discussing some of the lessons learned from the recent spam attack, I took the opportunity to make some important updates and implemented some new procedures to increase security and also improve a lot of other administrative processes along the way.<\/p>\n

One thing that I\u2019ve recently improved is the websites database systems. Due to the nature of the business, we receive a high volume of enquiries from potential students all around the UK. The unfortunate nature of dealing with high volume in a small business is that sometimes things could get missed, or as I\u2019ve also seen, technology plays a part in the item not arriving with us even though the customer has submitted it.<\/p>\n

I\u2019ve made some back-end updates to the website which now provide a timestamp to all submitted entries. This means, even if an email physically does not arrive in our inbox, there will be a marker of this in the database. This means if a customer contacts us to say they got in touch but did not hear back, I can simply retrieve the entry from the database and deal with it right away. This saves us extra time and saves the customer from having to resubmit their request.<\/p>\n

These increased records will improve our overall efficiency and also free up some all-important time to work on other aspects of the business too.<\/p>\n

I have also made some important updates to our phone service which now provides each locational webpage with its own local phone number. This allows us to retrieve voicemails much faster and send them to the local teachers in a timelier manner. Previously the voicemails all collected in a central repository with no location indicator.<\/p>\n

\n

Quick business update, we\u2019ve recently taken on a new singing teacher based in Newcastle that will be heading up our Singing Lessons Newcastle<\/a>. We are so pleased to welcome Jay Hepple onboard to share his knowledge and experience with students.<\/p>\n

Jay is not only a fantastic singing teacher, but he also performs up and down the UK on a regular basis with his band Groove Allstars at weddings and functions. You may also have heard him sing as part of SoulTown at one of the many Haven Holiday Parks around the country. He\u2019s even sung on stage with Take That on their recent Greatest Hits Tour as part of their choir. Pretty cool huh?<\/p>\n

Jay holds a 1st<\/sup>Class BA Honours in the Music Industry from the Academy of Music and Sound in Gateshead.<\/p>\n","protected":false},"excerpt":{"rendered":"

Off the back of me discussing some of the lessons learned from the recent spam attack, I took the opportunity to make some important updates […]<\/p>\n","protected":false},"author":2507,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[71],"tags":[229],"acf":[],"yoast_head":"\nContinuous Systems Improvement - Matthew Rusk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sites.exeter.ac.uk\/matthewrusk\/2019\/09\/03\/continuous-systems-improvement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Continuous Systems Improvement - Matthew Rusk\" \/>\n<meta property=\"og:description\" content=\"Off the back of me discussing some of the lessons learned from the recent spam attack, I took the opportunity to make some important updates […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sites.exeter.ac.uk\/matthewrusk\/2019\/09\/03\/continuous-systems-improvement\/\" \/>\n<meta property=\"og:site_name\" content=\"Matthew Rusk\" \/>\n<meta property=\"article:published_time\" content=\"2019-09-03T06:37:37+00:00\" \/>\n<meta name=\"author\" content=\"Matthew Rusk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Matthew Rusk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sites.exeter.ac.uk\/matthewrusk\/2019\/09\/03\/continuous-systems-improvement\/\",\"url\":\"https:\/\/sites.exeter.ac.uk\/matthewrusk\/2019\/09\/03\/continuous-systems-improvement\/\",\"name\":\"Continuous Systems Improvement - Matthew Rusk\",\"isPartOf\":{\"@id\":\"https:\/\/sites.exeter.ac.uk\/matthewrusk\/#website\"},\"datePublished\":\"2019-09-03T06:37:37+00:00\",\"dateModified\":\"2019-09-03T06:37:37+00:00\",\"author\":{\"@id\":\"https:\/\/sites.exeter.ac.uk\/matthewrusk\/#\/schema\/person\/0219060a7a74097187d35f4e11220475\"},\"breadcrumb\":{\"@id\":\"https:\/\/sites.exeter.ac.uk\/matthewrusk\/2019\/09\/03\/continuous-systems-improvement\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/sites.exeter.ac.uk\/matthewrusk\/2019\/09\/03\/continuous-systems-improvement\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/sites.exeter.ac.uk\/matthewrusk\/2019\/09\/03\/continuous-systems-improvement\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/sites.exeter.ac.uk\/matthewrusk\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Continuous Systems Improvement\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/sites.exeter.ac.uk\/matthewrusk\/#website\",\"url\":\"https:\/\/sites.exeter.ac.uk\/matthewrusk\/\",\"name\":\"Matthew Rusk\",\"description\":\"Student Entrepreneur in Residence\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/sites.exeter.ac.uk\/matthewrusk\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/sites.exeter.ac.uk\/matthewrusk\/#\/schema\/person\/0219060a7a74097187d35f4e11220475\",\"name\":\"Matthew Rusk\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/sites.exeter.ac.uk\/matthewrusk\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b1a9b4712aeab3540efdd3d5362433ca?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b1a9b4712aeab3540efdd3d5362433ca?s=96&d=mm&r=g\",\"caption\":\"Matthew Rusk\"},\"url\":\"https:\/\/sites.exeter.ac.uk\/matthewrusk\/author\/mrusk\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Continuous Systems Improvement - Matthew Rusk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sites.exeter.ac.uk\/matthewrusk\/2019\/09\/03\/continuous-systems-improvement\/","og_locale":"en_US","og_type":"article","og_title":"Continuous Systems Improvement - Matthew Rusk","og_description":"Off the back of me discussing some of the lessons learned from the recent spam attack, I took the opportunity to make some important updates […]","og_url":"https:\/\/sites.exeter.ac.uk\/matthewrusk\/2019\/09\/03\/continuous-systems-improvement\/","og_site_name":"Matthew Rusk","article_published_time":"2019-09-03T06:37:37+00:00","author":"Matthew Rusk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Matthew Rusk","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/sites.exeter.ac.uk\/matthewrusk\/2019\/09\/03\/continuous-systems-improvement\/","url":"https:\/\/sites.exeter.ac.uk\/matthewrusk\/2019\/09\/03\/continuous-systems-improvement\/","name":"Continuous Systems Improvement - Matthew Rusk","isPartOf":{"@id":"https:\/\/sites.exeter.ac.uk\/matthewrusk\/#website"},"datePublished":"2019-09-03T06:37:37+00:00","dateModified":"2019-09-03T06:37:37+00:00","author":{"@id":"https:\/\/sites.exeter.ac.uk\/matthewrusk\/#\/schema\/person\/0219060a7a74097187d35f4e11220475"},"breadcrumb":{"@id":"https:\/\/sites.exeter.ac.uk\/matthewrusk\/2019\/09\/03\/continuous-systems-improvement\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sites.exeter.ac.uk\/matthewrusk\/2019\/09\/03\/continuous-systems-improvement\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/sites.exeter.ac.uk\/matthewrusk\/2019\/09\/03\/continuous-systems-improvement\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/sites.exeter.ac.uk\/matthewrusk\/"},{"@type":"ListItem","position":2,"name":"Continuous Systems Improvement"}]},{"@type":"WebSite","@id":"https:\/\/sites.exeter.ac.uk\/matthewrusk\/#website","url":"https:\/\/sites.exeter.ac.uk\/matthewrusk\/","name":"Matthew Rusk","description":"Student Entrepreneur in Residence","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sites.exeter.ac.uk\/matthewrusk\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/sites.exeter.ac.uk\/matthewrusk\/#\/schema\/person\/0219060a7a74097187d35f4e11220475","name":"Matthew Rusk","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/sites.exeter.ac.uk\/matthewrusk\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/b1a9b4712aeab3540efdd3d5362433ca?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b1a9b4712aeab3540efdd3d5362433ca?s=96&d=mm&r=g","caption":"Matthew Rusk"},"url":"https:\/\/sites.exeter.ac.uk\/matthewrusk\/author\/mrusk\/"}]}},"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/sites.exeter.ac.uk\/matthewrusk\/wp-json\/wp\/v2\/posts\/1087"}],"collection":[{"href":"https:\/\/sites.exeter.ac.uk\/matthewrusk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.exeter.ac.uk\/matthewrusk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.exeter.ac.uk\/matthewrusk\/wp-json\/wp\/v2\/users\/2507"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.exeter.ac.uk\/matthewrusk\/wp-json\/wp\/v2\/comments?post=1087"}],"version-history":[{"count":0,"href":"https:\/\/sites.exeter.ac.uk\/matthewrusk\/wp-json\/wp\/v2\/posts\/1087\/revisions"}],"wp:attachment":[{"href":"https:\/\/sites.exeter.ac.uk\/matthewrusk\/wp-json\/wp\/v2\/media?parent=1087"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.exeter.ac.uk\/matthewrusk\/wp-json\/wp\/v2\/categories?post=1087"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.exeter.ac.uk\/matthewrusk\/wp-json\/wp\/v2\/tags?post=1087"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}