{"id":935,"date":"2026-02-03T10:52:59","date_gmt":"2026-02-03T10:52:59","guid":{"rendered":"https:\/\/sites.exeter.ac.uk\/webteam\/?p=935"},"modified":"2026-02-05T09:33:54","modified_gmt":"2026-02-05T09:33:54","slug":"the-web-team-inbox-moves-to-easyvista","status":"publish","type":"post","link":"https:\/\/sites.exeter.ac.uk\/webteam\/2026\/02\/03\/the-web-team-inbox-moves-to-easyvista\/","title":{"rendered":"The\u00a0Web\u00a0Team inbox\u00a0moves to\u00a0EasyVista\u00a0"},"content":{"rendered":"\n<p>If you have emailed the Web Team recently you may have noticed that our&nbsp;communications look a little different! In&nbsp;December 2025&nbsp;the Web Team inbox moved from the SID system to&nbsp;EasyVista. You may be familiar with this as it is the same portal used by the IT Service Desk.&nbsp;<\/p>\n\n\n\n<p>The email address for the Web team\u00a0remains\u00a0the same:\u00a0<strong><a href=\"mailto:digitalteam@exeter.ac.uk\">digitalteam@exeter.ac.uk<\/a><\/strong> and\u00a0each email\u00a0is\u00a0automatically\u00a0converted to an\u00a0EasyVista\u00a0service\u00a0call\u00a0for the Web Team.\u00a0\u00a0You will receive an automated reply by email\u00a0containing\u00a0your call ID number. You can update your call\u00a0by replying to this email.\u00a0<\/p>\n\n\n\n<p>Service calls are triaged by members of the Web Team, who work on the inbox on a rota&nbsp;system,&nbsp;and we aim to reply within three working days (although this is usually faster!). If your request is time-sensitive,&nbsp;please make this clear in your email and provide as much detail as possible, including the URL of the page or section affected, where&nbsp;appropriate.&nbsp;<\/p>\n\n\n\n<p>Once we have answered your query you will receive an email with buttons asking you to&nbsp;either&nbsp;approve or reject the solution.&nbsp;If you reject the solution, please provide clear details about the issue so that we can complete the call&nbsp;successfully.&nbsp;If we need further&nbsp;information to complete the request,&nbsp;we may also send you an email via&nbsp;EasyVista, which you can then respond to directly.&nbsp;<\/p>\n\n\n\n<p>If you have a query relating to&nbsp;a previous&nbsp;request via&nbsp;SID&nbsp;please avoid reopening the call in SID as your message may be missed. Instead, email the Web Team to open a new call&nbsp;and we can investigate the history of the request, if needed.&nbsp;<\/p>\n\n\n\n<p>Don\u2019t&nbsp;forget that there is&nbsp;lots of&nbsp;web related&nbsp;guidance on our&nbsp;<a href=\"https:\/\/www.exeter.ac.uk\/staff\/web\/\" target=\"_blank\" rel=\"noreferrer noopener\">Web Support pages<\/a>, including&nbsp;page layout options,&nbsp;writing for the web, accessibility&nbsp;information&nbsp;and&nbsp;the link to&nbsp;our T4 Access Request form.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have emailed the Web Team recently you may have noticed that our&nbsp;communications look a little different! In&nbsp;December 2025&nbsp;the Web Team inbox moved from [&hellip;]<\/p>\n","protected":false},"author":89,"featured_media":951,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[7],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The\u00a0Web\u00a0Team inbox\u00a0moves to\u00a0EasyVista\u00a0 - Web Team Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sites.exeter.ac.uk\/webteam\/2026\/02\/03\/the-web-team-inbox-moves-to-easyvista\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The\u00a0Web\u00a0Team inbox\u00a0moves to\u00a0EasyVista\u00a0 - Web Team Blog\" \/>\n<meta property=\"og:description\" content=\"If you have emailed the Web Team recently you may have noticed that our&nbsp;communications look a little different! 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