Jennifer Fox graduated from the University of Exeter in 2017 with BA Modern Languages. She’s currently a GBP working for the University helping with the transition to a blended learning environment. 

Jennifer Fox, Exeter Graduate and current GBP

 I completed my Bachelor’s degree in French and Italian at the University of Exeter; a four-year course with an Erasmus year studying in Italy, and a fantastic experience. In my final year, I felt like I wasn’t yet finished with studying and decided to enrol on a Master’s course in Linguistics at Université Catholique de Louvain in Belgium. The first year of my Master’s was spent in Belgium and the second in southeast France, where I completed one semester as an Erasmus student and one as an intern at Université Grenoble-Alpes. By the time I’d finished my dissertation and graduated in September 2019, I felt ready to return to the UK, and to transition from student life to the world of work (plus I was tired of being poor!).

Why I applied for a GBP role

As a University of Exeter graduate, I received emails from the Career Zone about graduate opportunities and while I was abroad, I subscribed to the GBP Bulletin to keep up to date with the kind of positions that were being advertised. A Graduate Business Partnership (GBP) role enables you to make that first step into the job market without entering a graduate scheme or needing vast amounts of professional experience to apply for a job. I was attracted to the HE sector and although at the time I hadn’t completely made up my mind that this was the sector I wanted to pursue a career in, I knew that I could use the skills and experience I’d acquired as a student and could apply what I learned in a GBP role to future positions elsewhere.

“A GBP role is a developmental one, which means it is flexible and allows you to take control of what you want to learn.”

How my current role started and how it has developed

I started in my role as a Student Experience Support Officer in January this year. When it began, my primary responsibility was to provide administrative support for Exeter Law School with their Academic Personal Tutoring system. I scheduled and coordinated academic personal tutor meetings by liaising with academics and students. I monitored progress, collated feedback from both staff and students and presented a report to senior staff members. In addition, I assisted in Academic Personal Tutor training and helped run Senior Tutor forums, working alongside colleagues to enhance the academic personal tutoring framework in place at the University.

When all University staff were instructed to work remotely and all face-to-face interactions with students were ceased a week before lockdown, I knew that my work and responsibilities were about to change dramatically. Many of the projects I was working on could not continue and events I was organising would no longer be able to take place because students were returning home. I took the initiative to speak to my line manager and the line manager of the Technology Enhanced Learning team, who were based in the office opposite mine and with whom I’d worked on some previous tasks and I transferred to their team.

The work I do now is completely different. I assist with transitioning teaching and assessments online; producing support materials and advising academics, and professional services staff on a range of software and technologies. This required a lot of self-training, as I had to familiarise myself very quickly with software I had never used before, from Microsoft Teams and SharePoint to screencasting and video applications like Panopto, because I needed to teach other members of staff how to use them. I have also been teaching myself how to navigate the University’s virtual learning environment, ELE, as an administrative user and have built online courses and exams. In the coming months, I will be closely involved with Project Enhance and Enhance Internships, where my team and I will be providing advice, support and training for the SCP Digital Learning Assistants and GBP Graduate Digital Learning Developers, which are really exciting opportunities to assist with blended learning.

“I would highly recommend a GBP role to start a career. Not only does it help you to identify your professional ambitions but it also lays the foundations to achieve them.”

My greatest success and how a GBP will help me progress in my career

I would say my greatest success has been learning to take initiative and adapt in times of uncertainty. I was nominated for an Above & Beyond recognition for overcoming challenges in a new team during the high-pressure Covid-19 situation. Moving to the TEL team was the best decision I could have made; it has given more security and value to my work and strengthened my self-belief – I would never have thought I would be able to do a technology-based role, let alone succeed in one!

A GBP role is a developmental one, which means it is flexible and allows you to take control of what you want to learn. When I first started, my line manager asked me what skills I wanted to acquire and improve to bolster my CV and we tailored my tasks and projects to achieve this. I have used the role to familiarise myself with working in an office environment within a large organisation and across different teams, often meeting and collaborating with different types of people. I have improved my confidence in communicating with senior stakeholders and learned skills in team working, problem solving and resilience, all of which will be indispensable for the next steps in my career.

I would highly recommend a GBP role to start a career. Not only does it help you to identify your professional ambitions but it also lays the foundations to achieve them. It has allowed me to work alongside a range of different people, with different outlooks and knowledge, to hone my transferable skills and to build valuable professional relationships.