If you have emailed the Web Team recently you may have noticed that our communications look a little different! In December 2025 the Web Team inbox moved from the SID system to EasyVista. You may be familiar with this as it is the same portal used by the IT Service Desk.
The email address for the Web team remains the same: digitalteam@exeter.ac.uk and each email is automatically converted to an EasyVista service call for the Web Team. You will receive an automated reply by email containing your call ID number. You can update your call by replying to this email.
Service calls are triaged by members of the Web Team, who work on the inbox on a rota system, and we aim to reply within three working days (although this is usually faster!). If your request is time-sensitive, please make this clear in your email and provide as much detail as possible, including the URL of the page or section affected, where appropriate.
Once we have answered your query you will receive an email with buttons asking you to either approve or reject the solution. If you reject the solution, please provide clear details about the issue so that we can complete the call successfully. If we need further information to complete the request, we may also send you an email via EasyVista, which you can then respond to directly.
If you have a query relating to a previous request via SID please avoid reopening the call in SID as your message may be missed. Instead, email the Web Team to open a new call and we can investigate the history of the request, if needed.
Don’t forget that there is lots of web related guidance on our Web Support pages, including page layout options, writing for the web, accessibility information and the link to our T4 Access Request form.